We take feedback and complaints about skyphones.shop seriously. This page explains how to raise a concern with us, and how to escalate a complaint about your actual Sky order, which must go through Sky directly.
If you believe information here is inaccurate or misleading, contact us via info@skyphones.shop or call 08081176611. We aim to acknowledge complaints within 5 working days and respond fully within 14 working days.
If unsatisfied with our initial response, you may request escalation to a senior team member, with a final response within a further 14 working days.
If your complaint relates to your actual Sky order — delivery, billing, or faulty devices — this must be raised directly with Sky UK Limited via the My Sky app or their official website.
To raise a complaint with us, use our Contact Us page or call 08081176611.
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08081176611skyphones.shop is an independent guide, not Sky UK Limited. For existing account or billing support, please contact Sky directly.