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If you cancel an order and need to return a device, Sky UK Limited will provide instructions on how and where to return it, typically including a prepaid returns label.
Any refund owed to you is issued directly by Sky UK Limited to the payment method on file with your order. We have no involvement in refund payments.
Contact Sky directly via the My Sky app or their official website to check the status. We have no access to billing or refund records.
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